Puncak Verde
Jl. Raya Puncak No. 123
Cisarua, Bogor 16750, Indonesia
Phone: +62 251 825 4687
Email: [email protected]
Privacy Policy
At Puncak Verde, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website or use our services.
Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you:
- •Fill out contact forms on our website
- •Communicate with us via email or phone
- •Request information about our tea sourcing services
- •Subscribe to our newsletters or updates
This information may include your name, email address, phone number, company name, business requirements, and any other details you choose to share with us.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- •Browser type and version
- •Device information and operating system
- •IP address and general location data
- •Pages visited and time spent on our website
- •Referring website or search terms used
Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. You can control cookie preferences through our Cookie Policy page or your browser settings. For detailed information, please visit our Cookie Policy.
How We Use Your Information
Service Delivery and Communication
- •Respond to your inquiries and provide requested information
- •Process and fulfill service requests related to tea sourcing
- •Communicate about our services, updates, and relevant information
- •Provide customer support and address concerns
Website Improvement and Analytics
- •Analyze website usage patterns to improve user experience
- •Monitor and enhance website performance and functionality
- •Understand visitor preferences and optimize content
- •Conduct research and develop new features
Marketing and Business Development
- •Send newsletters and updates about our services (with your consent)
- •Share information about Indonesian tea industry developments
- •Inform you about relevant opportunities and estate partnerships
- •Conduct market research to better serve our clients
Legal Compliance and Protection
- •Comply with legal obligations and regulatory requirements
- •Protect against fraud, security threats, and illegal activities
- •Enforce our terms of service and other agreements
- •Respond to legal requests from authorities
Legal Basis for Data Processing
We process your personal data based on the following legal grounds:
- Consent:When you have given explicit permission for specific processing activities
- Contract:To fulfill our contractual obligations and provide requested services
- Legitimate Interest:For business operations, fraud prevention, and service improvement
- Legal Obligation:To comply with applicable laws and regulations
How We Share Your Information
Tea Estate Partners
We may share relevant business information with our partner tea estates in West Java when facilitating sourcing arrangements. This is done to coordinate supply, verify requirements, and ensure appropriate estate-buyer matching.
Service Providers
We work with trusted third-party service providers who assist with website hosting, analytics, email communications, and other business operations. These providers are contractually obligated to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information if required by law, legal process, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
We do not sell your personal information to third parties.
Your data is shared only as necessary to provide our services and fulfill our legal obligations.
How We Protect Your Information
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:
Technical Safeguards
- •Secure Socket Layer (SSL) encryption for data transmission
- •Regular security assessments and updates
- •Secure servers with firewall protection
- •Data backup and recovery systems
Organizational Measures
- •Access controls limiting data to authorized personnel
- •Employee training on data protection practices
- •Confidentiality agreements with staff and partners
- •Regular monitoring and incident response procedures
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We continuously work to improve our security practices and encourage you to take precautions when sharing information online.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Retention periods vary based on:
- •The nature of the data and purpose of collection
- •Ongoing business relationship and service requirements
- •Legal, regulatory, or contractual obligations
- •Legitimate business interests and record-keeping needs
When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to Access
Request copies of your personal data we hold
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data under certain conditions
Right to Data Portability
Receive your data in a structured, commonly used format
Right to Object
Object to certain processing of your personal data
Right to Restrict Processing
Request limitation of how we process your data
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law, typically within 30 days.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- • Avoid filling out contact forms, account registrations, or any data-submitting features
- • Disable cookies through your browser settings (see our Cookie Policy for more details)
- • Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
Children's Privacy
Our services are intended for business professionals and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete such information promptly.
International Data Transfers
As we operate internationally and work with tea estates and buyers across different countries, your information may be transferred to and processed in countries other than your own. When we transfer data internationally, we ensure appropriate safeguards are in place:
- •Standard contractual clauses approved by relevant authorities
- •Adequacy decisions recognizing equivalent data protection
- •Other legally recognized transfer mechanisms
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will post the updated policy on this page with a revised date. We encourage you to review this policy periodically. Continued use of our website after changes indicates your acceptance of the updated policy.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Puncak Verde
Jl. Raya Puncak No. 123, Cisarua, Bogor 16750, Indonesia
Email: [email protected]
Phone: +62 251 825 4687
Last Updated: November 20, 2025